We want every sip you take to be enjoyable. If your purchase does not meet your expectations, please review our return guidelines below.
- Return Eligibility: You may return unused, unwashed tea pots, cups, or jugs in their original packaging within 7 days of delivery. To be eligible for a return, the item must be in its original condition, and you must provide a valid proof of purchase, such as your order number.
- Non-Returnable Items: For hygiene reasons, items that have been used to brew or hold liquids cannot be returned. If an item shows signs of use, it is not eligible for a refund or exchange.
- Damaged or Incorrect Orders: We use specialized packaging for our fragile items, but if you receive a product that is chipped, cracked, or incorrect, please notify us within 48 hours of delivery. We require clear photographic evidence of the damaged product and the shipping box. Upon verification, we will arrange for a replacement or a full refund.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original method of payment. Please note that banks may require 5-10 business days to reflect this transaction in your statement.
- Shipping Costs: Shipping costs for returns are non-refundable unless the return is a result of our error (e.g., you received an incorrect or damaged item).